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POLICIES

GOMOBILECPR

ANYTIME . ANYWHERE

CANCELLATION AND REFUND POLICY

  • Once registration/reservation fee has been processed, no refunds will be given. ALL SALES ARE FINAL.

  • If you need to cancel the class, you will be entitled to full class credits (for future class use / rescheduling at GOMOBILECPR) for up to 60 days from the original class date.  However, fees will be deducted if the cancellation is requested within 7 days before the class (please see the Rescheduling Policy below) and cancellation will not be honored on the day of the class.

  • GOMOBILECPR reserves the right to cancel any classes without possibility of refunds if the cancellation is due to a natural disaster, extreme weather conditions, MTA suspension, building shut downs, or other causes that are not caused by GOMOBILECPR rendering us unable to conduct the class.  If such situations do occur, you will be allowed to reschedule without penalty or hold credit without expirations.

  • GOMOBILECPR reserves the right to cancel any classes if classes fall below a minimum of 3 students.  If such situations do occur, you will be notified at least 1 day in advance and will be given a choice to reschedule without penalty.

RESCHEDULING POLICY

  • To reschedule: In order to reschedule, you must contact us by email during business hours (8am-8pm EST).  We will not honor any rescheduling request if we do not have proof that you have attempted to contact us.  If you are unable to reach us during those hours, please give us a call. We are closed for Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.  Rescheduling requests made on those 5 holidays will not be counted until the next business day.  You may only reschedule once for each course you registered for.  The rescheduled class must take place within 60 days of the original class date.

  • 3 days in advance or more notice: If you contact us within business hours (8am-8pm EST) 3 days or more before the day of your class (excluding holidays listed above), then no fee will incur.  

  • 1-2 days before the day of the course: If you contact us within business hours (8am-8pm EST) 1 to 2 days before the day of your class (excluding holidays listed above), a  $50 will apply for all courses. 

  • On the day rescheduling: You are not allowed to reschedule on the day of the class.  If you request to reschedule on the day of the class, you will be considered as a NO SHOW student.  Please see the NO SHOW policy below.

  • Rescheduled more than once: We do not allow rescheduling more than once.  We will not issue refund, grant credit, nor reschedule you to another class if you are not able to make it to the rescheduled class unless there are extreme weather conditions rendering you unable to come to class.  In cases of extreme weather conditions resulting in MTA or DOE suspensions, we will reschedule you without fee or penalty to another class.

LATENESS POLICY

  • You must come to class on time.  We recommend you to arrive to class 15 minutes prior to the start of the class.  If you are more than 15 minutes late to class, you will not be accepted into the class.  If you are within 15 to 45 minutes late to the start of the class, you will be eligible to reschedule according to the above “1-2 days before the day of the course” policy.  We grant this leniency only to students who make the attempt to come to class but are too late to attend.  Students who claim to be late but are unable to come to the actual location within the 15 to 45 minutes timeframe will not be granted this privilege.  Please see the above rescheduling policy for more rescheduling details.  If you are late for an already rescheduled class, you will be considered as a NO SHOW student (please see below for the NO SHOW policy).

NO SHOW POLICY

  • You will be considered as a NO SHOW student if you do not show up to class and do not notify us at least one day before the start of the class.  We will not issue any refund, grant credit, nor allow you to reschedule to another class if you are a NO SHOW student.

E-LEARNING/ONLINE COURSES

  • NO REFUND (whether partial or whole) will be issued after registration has been done.

  • Please contact AHA (1-888-242-8883 or help@onlineaha.org) for any technical issues.

  • Exchanging from an online course to a physical in-class course is NOT PERMITTED under any circumstances.

CREDIT CARD CHARGE BACK/DISPUTE

***If a charge is placed in dispute by you (or the cardholder if it is not your credit card) because you (or the cardholder) do not recognize/recall this charge, you will be responsible for a processing fee of $35.00 in addition to the original charges.

PAYMENT POLICY

  • We do not accept personal check for payment.

  • Only Visa, MasterCard, Discover, Amercian Express, Mobile Payments (Zelle, Venmo, CashApp), money order and cash are accepted. 

PRIVACY POLICY

***Your privacy is very important to us.  Any information we gathered from you will only be used within GOMOBILECPR.  We do not store any credit card and payment information.  The only information stored will be your name, mailing/ billing addresses, phone number, and email.  Your information will never be sold to outside vendors.  Only our partners (e.g. AHA, ARC, ASHI) have access to your information in order to complete your transaction.

At GOMOBILECPR.COM, CPR Anytime Anywhere American Heart Association American Red Cross American Safety & Health Institute

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